If you've received a damaged item, please get in touch with us at support@tilt.app from the email associated to your TILT account. Your request should include:
- Order number
- Seller's name
- Visual evidence of the damage to the product
- Confirmation if the damage was visible during the live preview before purchase and the condition of the item at that time.
If it's determined that your product was damaged, Tilt will coordinate with you and the seller to facilitate a return. After the return process is completed, and the seller verifies that the item's condition matches the dispatch, we will issue a refund for the order.