Please contact the seller if:
- within 15 days of placing your order if you have not received your package or any tracking update - National Shipping
- within 30 days of placing your order if you have not received your package or any tracking update - International Shipping
Tilt may deny your refund requests if you do not contact support:
- within 30 days of placing the order ( National Shipping )
- within 45 days of placing the order ( International Shipping )
Only escalate the matter to our support team if there is no response from the seller or if the issue remains unresolved.
You can also click here to learn alternative ways to contact support.