- If you’re not at the address when the delivery is attempted, you’re responsible for rescheduling a redelivery, if you don’t do it within 18 days the item will be sent back to the seller.
Shipping Timeframe:
- We ask sellers to dispatch orders within 2 business days of the item being sold.
- On average, an order purchased through our platform arrives at your destination in approximately 7 days. However, it is customary for an order to take up to 14 days.
- If your tracking stops receiving updates, we recommend reaching out to the shipping provider. If they cannot locate the package and there hasn't been a tracking update for 12 or more days, please contact the seller from whom you made the order from.
- If the specified timeframe has already elapsed, please contact the seller. If the seller remains unresponsive for more than 2 business days, as a final measure, kindly get in touch with our support team at support@tilt.app using the email associated with your TILT account. Alternatively, click here to discover alternative methods to contact our support team