If you need to change the shipping address after placing an order, it's important to do so within the 2-business day timeframe allocated for order dispatch. Please contact the seller from whom you made the purchase. Only escalate the matter to our support team if there is no response from the seller or if the issue remains unresolved. You can contact our support team to arrange any necessary adjustments within our scope. Learn how to do this by clicking here. Alternatively, send us an email to support@tilt.app from the address associated with your TILT account.
If your tracking stops receiving updates, we recommend reaching out to the shipping provider. If they are unable to locate the package and there has been no tracking update for 12 days or more, please contact the seller from whom you made the purchase. Only contact our support team when there is no response or if the seller is not resolving the issue.
If the specified timeframe has already elapsed, please contact the seller. If the seller remains unresponsive for more than 2 business days, as a final measure, kindly get in touch with our support team.